Poplapay incident

Amex settlements for merchants using the Nets Finland acquirer are delayed since March 31st

Minor Resolved View vendor source →

Poplapay experienced a minor incident on April 1, 2025 affecting Payment Backend, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:02 AM UTC
Resolved
Apr 02, 2025, 09:59 AM UTC
Duration
1d 1h
Detected by Pingoru
Apr 01, 2025, 08:02 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Apr 01, 2025, 08:02 AM UTC

    Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.

  2. investigating Apr 02, 2025, 09:58 AM UTC

    All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!

  3. resolved Apr 02, 2025, 09:59 AM UTC

    This incident has been resolved.