pool.ntp.org incident

New account creation errors

Resolved after 12 hours 19 minutes, on August 15, 2017.

monitoring Aug 15, 2017, 06:33 PM UTC

Bug affecting new user signups should be fixed now.

Started
Aug 15, 2017, 02:25 PM UTC
Resolved
Aug 16, 2017, 02:45 AM UTC
Duration
12h 19m
Detected by Pingoru
Aug 15, 2017, 02:25 PM UTC

Update timeline

  1. investigating Aug 15, 2017, 02:25 PM UTC

    Some users are reporting a server error when logging in or creating an account on the manage site.

  2. identified Aug 15, 2017, 06:27 PM UTC

    Bug should be fixed and update being deployed. A database update a few days ago exposed an old bug, it appears. Existing users could generally login, but new users got an error.

  3. monitoring Aug 15, 2017, 06:33 PM UTC

    Bug affecting new user signups should be fixed now.

  4. resolved Aug 16, 2017, 02:45 AM UTC

    No new reports of brokenness!

Your product runs on more than pool.ntp.org

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →