pool.ntp.org incident

Verification server

Resolved after 3 days 1 hour, affecting Management Portal, on December 15, 2023.

resolved Dec 18, 2023, 08:38 AM UTC

The certificate was renewed Sunday afternoon (UTC) bringing the validation service back to normal service. (The IPv6-only service found some hiccups in an upstream service that their engineers are sorting out).

Started
Dec 15, 2023, 07:02 AM UTC
Resolved
Dec 18, 2023, 08:38 AM UTC
Duration
3d 1h
Detected by Pingoru
Dec 15, 2023, 07:02 AM UTC

Affected components

Management Portal

Update timeline

  1. identified Dec 16, 2023, 07:02 AM UTC

    The verification service for NTP servers added to the system is having a TLS certificate error. Until it’s resolved you can use the verification URLs without TLS. (This doesn’t change the security model, the URLs have always been available without TLS to support devices with limited protocol support).

  2. identified Dec 16, 2023, 07:02 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 18, 2023, 08:38 AM UTC

    The certificate was renewed Sunday afternoon (UTC) bringing the validation service back to normal service. (The IPv6-only service found some hiccups in an upstream service that their engineers are sorting out).

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