pool.ntp.org incident

Database outage

Resolved after 188 days 19 hours, affecting Management Portal and Public website and 1 more, on October 6, 2024.

monitoring Oct 06, 2024, 09:08 AM UTC

The immediate problem was fixed a couple hours ago. A complete fix will be implemented, likely with a brief outage, later today. A few server operators got erroneously notified by the monitoring system when the system recovered.

Started
Oct 06, 2024, 05:13 AM UTC
Resolved
Apr 13, 2025, 12:45 AM UTC
Duration
188d 19h
Detected by Pingoru
Oct 06, 2024, 05:13 AM UTC

Affected components

Management PortalPublic websiteDNS updatesGeoDNS serversGlobal NTP ServiceMonitoring System

Update timeline

  1. investigating Oct 06, 2024, 05:13 AM UTC

    One of the database servers for the central system is malfunctioning. Serving DNS queries is unaffected.

  2. monitoring Oct 06, 2024, 09:08 AM UTC

    The immediate problem was fixed a couple hours ago. A complete fix will be implemented, likely with a brief outage, later today. A few server operators got erroneously notified by the monitoring system when the system recovered.

  3. resolved Apr 13, 2025, 12:45 AM UTC

    This incident has been resolved.

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