pool.ntp.org incident

Database outage

Resolved after 11 hours 41 minutes, affecting Management Portal and Public website and 1 more, on September 24, 2025.

monitoring Sep 25, 2025, 12:20 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 24, 2025, 10:44 PM UTC
Resolved
Sep 25, 2025, 10:26 AM UTC
Duration
11h 41m
Detected by Pingoru
Sep 24, 2025, 10:44 PM UTC

Affected components

Management PortalPublic websiteDNS updatesMonitoring System

Update timeline

  1. investigating Sep 24, 2025, 10:44 PM UTC

    The database is having an outage (again!). Investigating.

  2. monitoring Sep 25, 2025, 12:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2025, 10:26 AM UTC

    Database cluster has been re-installed and stable for about an hour now.

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