Polar incident

Degraded performance and sync issues in all services

Resolved after 23 hours 37 minutes, affecting Polar Flow web service and Polar Flow mobile application and 1 more, on June 20, 2022.

resolved Jun 21, 2022, 06:38 AM UTC

This incident has been resolved. We apologize any inconvenience and trouble this might have caused you.

Started: Jun 20, 2022, 07:01 AM UTC
Resolved: Jun 21, 2022, 06:38 AM UTC
Duration: 23h 37m
Detected by Pingoru: Jun 20, 2022, 07:01 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationaccount.polar.comPolar Club mobile applicationPolar Team ProPolar Team Pro mobile applicationPolar GoFit web servicePolar GoFit mobile applicationPolar API/3rd party sync

Update timeline

investigating Jun 20, 2022, 07:01 AM UTC

We are currently experiencing degraded performance in all our services, and it mainly shows as synchronization issues: data synchronization may be slower than normal or fail altogether. We are investigating the issue and will provide an update as soon as possible. All data is safe.
investigating Jun 20, 2022, 07:02 AM UTC

We are continuing to investigate this issue.
investigating Jun 20, 2022, 09:27 AM UTC

The investigation of the issue is still going on. Rest assured we're doing our best to fix this asap.
monitoring Jun 20, 2022, 12:41 PM UTC

We have made fixes and are monitoring the situation. You may still experience slowness and failures in synchronization. We apologize the inconvenience this causes you.
resolved Jun 21, 2022, 06:38 AM UTC

This incident has been resolved. We apologize any inconvenience and trouble this might have caused you.

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