Polar incident

Data transfer unstable

Resolved after 6 hours 15 minutes, affecting Polar Flow web service and Polar API/3rd party sync and 1 more, on October 26, 2022.

identified Oct 26, 2022, 12:32 PM UTC

We are continuing to work on a fix for this issue.

Started
Oct 26, 2022, 06:56 AM UTC
Resolved
Oct 26, 2022, 01:12 PM UTC
Duration
6h 15m
Detected by Pingoru
Oct 26, 2022, 06:56 AM UTC

Affected components

Polar Flow web servicePolar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komootData transfer to Nike

Update timeline

  1. investigating Oct 26, 2022, 06:56 AM UTC

    Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

  2. identified Oct 26, 2022, 06:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 26, 2022, 09:34 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 26, 2022, 12:32 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 26, 2022, 01:12 PM UTC

    This incident has been resolved.

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