Resolved after 4 hours 5 minutes, affecting Databases (US) and Customer instances, on March 10, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Databases (US)Customer instances
Update timeline
- investigating Mar 10, 2020, 03:14 PM UTC
There is an ongoing performance degradation on customer instances. The problem has been identified at 14:58 (UTC) and we are working toward the full recovery of the impacted service.
- identified Mar 10, 2020, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2020, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2020, 07:20 PM UTC
This incident has been resolved.
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