Podium incident

Inbox search failing to return results

Minor Resolved

Podium experienced a minor incident on July 14, 2026 affecting Contacts and Messaging, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 02:03 PM UTC
Resolved
Jul 14, 2026, 05:09 PM UTC
Duration
3h 6m
Detected by Pingoru
Jul 14, 2026, 02:03 PM UTC

Affected components

ContactsMessaging

Update timeline

  1. investigating Jul 14, 2026, 02:03 PM UTC

    We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available.

  2. monitoring Jul 14, 2026, 02:25 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 14, 2026, 05:09 PM UTC

    This incident has been resolved.