Podium incident

Large number of Bulk Messages are failing to send

Major Resolved

Podium experienced a major incident on July 9, 2026 affecting Bulk Messaging, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 03:52 PM UTC
Resolved
Jul 09, 2026, 05:00 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 09, 2026, 03:52 PM UTC

Affected components

Bulk Messaging

Update timeline

  1. investigating Jul 09, 2026, 03:52 PM UTC

    We're receiving a large number of reports of bulk messages failing to send. We are actively investigating

  2. identified Jul 09, 2026, 04:11 PM UTC

    We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality

  3. monitoring Jul 09, 2026, 04:18 PM UTC

    We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal

  4. resolved Jul 09, 2026, 05:00 PM UTC

    Bulk messages are now working normally. Thank you for your patience