Podium experienced a minor incident on September 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2026, 04:52 PM UTC
Type: Incident Duration: 1 hour and 10 minutes Affected Components: Messaging Sep 1, 16:52:35 GMT+0 - Identified - We've identified an issue with our carrier partner causing some outbound SMS messages to fail. We are working with our partner to resolve this and will continue to provide updates. Sep 1, 17:16:20 GMT+0 - Identified - We're continuing to work with our carrier partner to resolve this issue. The failures are intermittent, so retrying a failed message may succeed. Affected messages will display a general system failure error. We will continue to provide updates. Sep 1, 17:40:01 GMT+0 - Monitoring - We're no longer seeing outbound SMS messages fail to deliver. We're continuing to monitor the situation as we work with our carrier partner. Sep 1, 18:02:30 GMT+0 - Resolved - This incident has been resolved.