Podium experienced a minor incident on September 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 03, 2026, 03:15 PM UTC
Type: Incident Duration: 2 hours and 35 minutes Affected Components: Phones Sep 3, 15:15:42 GMT+0 - Investigating - We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon. Sep 3, 15:34:55 GMT+0 - Investigating - We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon Sep 3, 15:44:51 GMT+0 - Monitoring - We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again Sep 3, 17:50:41 GMT+0 - Resolved - This incident has been resolved.