Podio Outage History

Started Nov 09, 2026, 11:58 PM UTC· resolved Nov 10, 2026, 06:25 AM UTC

1. investigating Nov 09, 2026, 11:58 PM UTC

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. identified Nov 10, 2026, 12:20 AM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Nov 10, 2026, 06:16 AM UTC

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. resolved Nov 10, 2026, 06:25 AM UTC

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Oct 21, 2026, 02:32 PM UTC· resolved Oct 22, 2026, 12:47 PM UTC

1. monitoring Oct 21, 2026, 02:32 PM UTC

   We are aware of the vulnerability recently announced by PHP and are actively working to mitigate the associated risk. At this time, there is no indication of any breach or compromise. As part of our mitigation efforts, we have temporarily disabled all PWA multipart requests, affecting: 1. Flow imports (ZIP/XML files) 2. All webhook requests that submit data using the multipart/form-data content type These measures are precautionary and will remain in place until the risk has been fully addressed. We will continue to monitor the situation closely and will provide further updates as soon as relevant information becomes available. Thank you for your patience and understanding.

2. resolved Oct 22, 2026, 12:47 PM UTC

   The PHP patch has been successfully applied. All disabled functionalities have been restored, and the service is operating as expected.

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Started Sep 21, 2026, 09:20 PM UTC· resolved Sep 22, 2026, 02:41 AM UTC

1. investigating Sep 21, 2026, 09:20 PM UTC

   We have identified an issue where some solution views are not loading because neither the back-end response nor the client-side fallback is providing the expected view data. Impacted customers may access impacted solution views via a direct url.

2. identified Sep 21, 2026, 11:09 PM UTC

   We have identified the root cause and are deploying a patch.

3. resolved Sep 22, 2026, 02:41 AM UTC

   This incident has been resolved.

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Started Aug 17, 2026, 07:50 PM UTC· resolved Aug 17, 2026, 09:45 PM UTC

1. investigating Aug 17, 2026, 07:50 PM UTC

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. identified Aug 17, 2026, 09:26 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Aug 17, 2026, 09:30 PM UTC

   We are seeing better performance of PWA based on team efforts to resolve and are actively monitoring.

4. resolved Aug 17, 2026, 09:45 PM UTC

   We have completed steps to restore stability to the customer experience with Podio workflow automation. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center (https://support.sharefile.com/s/)

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Started Jun 08, 2026, 02:27 PM UTC· resolved Jun 08, 2026, 05:01 PM UTC

1. investigating Jun 08, 2026, 02:27 PM UTC

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. identified Jun 08, 2026, 03:00 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Jun 08, 2026, 04:00 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 08, 2026, 05:01 PM UTC

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

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Started Mar 15, 2026, 06:33 AM UTC· resolved Mar 15, 2026, 07:47 AM UTC

1. investigating Mar 15, 2026, 06:33 AM UTC

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. identified Mar 15, 2026, 06:34 AM UTC

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. monitoring Mar 15, 2026, 06:43 AM UTC

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. resolved Mar 15, 2026, 07:47 AM UTC

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Feb 13, 2026, 06:05 PM UTC· resolved Feb 13, 2026, 10:16 PM UTC

1. investigating Feb 13, 2026, 06:05 PM UTC

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. identified Feb 13, 2026, 06:57 PM UTC

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Feb 13, 2026, 07:17 PM UTC

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. resolved Feb 13, 2026, 10:16 PM UTC

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

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Started Nov 11, 2025, 07:42 PM UTC· resolved Nov 11, 2025, 08:45 PM UTC

1. investigating Nov 11, 2025, 07:42 PM UTC

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. identified Nov 11, 2025, 08:16 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Nov 11, 2025, 08:22 PM UTC

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. resolved Nov 11, 2025, 08:45 PM UTC

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

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Started Oct 23, 2025, 09:45 PM UTC· resolved Oct 24, 2025, 10:57 AM UTC

1. investigating Oct 23, 2025, 09:45 PM UTC

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. identified Oct 23, 2025, 10:12 PM UTC

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Oct 24, 2025, 10:42 AM UTC

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. resolved Oct 24, 2025, 10:57 AM UTC

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Oct 22, 2025, 02:10 PM UTC· resolved Oct 22, 2025, 06:12 PM UTC

1. investigating Oct 22, 2025, 02:10 PM UTC

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. monitoring Oct 22, 2025, 05:43 PM UTC

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. resolved Oct 22, 2025, 06:12 PM UTC

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Oct 07, 2025, 04:57 PM UTC· resolved Oct 07, 2025, 05:25 PM UTC

1. investigating Oct 07, 2025, 04:57 PM UTC

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. identified Oct 07, 2025, 05:14 PM UTC

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Oct 07, 2025, 05:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 07, 2025, 05:25 PM UTC

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

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Started Sep 01, 2025, 07:52 AM UTC· resolved Sep 01, 2025, 07:58 AM UTC

1. investigating Sep 01, 2025, 07:52 AM UTC

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. monitoring Sep 01, 2025, 07:54 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 01, 2025, 07:58 AM UTC

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

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Started Aug 21, 2025, 08:05 AM UTC· resolved Aug 21, 2025, 09:01 AM UTC

1. investigating Aug 21, 2025, 08:05 AM UTC

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. identified Aug 21, 2025, 08:09 AM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Aug 21, 2025, 08:15 AM UTC

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. resolved Aug 21, 2025, 09:01 AM UTC

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

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Started Jul 21, 2025, 03:20 PM UTC· resolved Jul 23, 2025, 05:55 AM UTC

1. investigating Jul 21, 2025, 03:20 PM UTC

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. investigating Jul 21, 2025, 06:35 PM UTC

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. investigating Jul 22, 2025, 04:27 AM UTC

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. investigating Jul 22, 2025, 09:57 AM UTC

   We are continuing to investigate this issue.

5. identified Jul 22, 2025, 12:31 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. monitoring Jul 22, 2025, 12:32 PM UTC

   A fix has been implemented, and we are monitoring the results.

7. resolved Jul 23, 2025, 05:55 AM UTC

   This incident has been resolved.

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Started Jul 16, 2025, 07:38 PM UTC· resolved Jul 21, 2025, 01:21 PM UTC

1. investigating Jul 16, 2025, 07:38 PM UTC

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. identified Jul 17, 2025, 02:18 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. monitoring Jul 18, 2025, 06:54 AM UTC

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. resolved Jul 21, 2025, 01:21 PM UTC

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Jul 11, 2025, 04:44 PM UTC· resolved Jul 18, 2025, 12:53 PM UTC

1. investigating Jul 11, 2025, 04:44 PM UTC

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. investigating Jul 14, 2025, 01:11 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 14, 2025, 03:25 PM UTC

   We are continuing to investigate this issue.

4. investigating Jul 15, 2025, 07:01 AM UTC

   We are continuing to investigate this issue.

5. monitoring Jul 16, 2025, 07:42 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jul 18, 2025, 12:53 PM UTC

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Jul 10, 2025, 07:49 PM UTC· resolved Jul 10, 2025, 11:07 PM UTC

1. investigating Jul 10, 2025, 07:49 PM UTC

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. investigating Jul 10, 2025, 07:54 PM UTC

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. resolved Jul 10, 2025, 11:07 PM UTC

   This incident has been resolved.

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Started Jul 02, 2025, 05:35 PM UTC· resolved Jul 07, 2025, 01:33 PM UTC

1. investigating Jul 02, 2025, 05:35 PM UTC

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. identified Jul 02, 2025, 10:08 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. monitoring Jul 03, 2025, 03:59 AM UTC

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

4. investigating Jul 03, 2025, 10:14 AM UTC

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. monitoring Jul 03, 2025, 03:29 PM UTC

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. identified Jul 03, 2025, 03:33 PM UTC

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

7. investigating Jul 03, 2025, 03:33 PM UTC

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

8. monitoring Jul 07, 2025, 06:46 AM UTC

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

9. resolved Jul 07, 2025, 01:33 PM UTC

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

10. postmortem Aug 06, 2025, 03:56 PM UTC

    # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

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Started Jun 19, 2025, 06:16 PM UTC· resolved Jun 19, 2025, 07:21 PM UTC

1. investigating Jun 19, 2025, 06:16 PM UTC

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. monitoring Jun 19, 2025, 06:42 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 19, 2025, 07:21 PM UTC

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

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Started Jun 16, 2025, 05:20 PM UTC· resolved Jun 16, 2025, 08:02 PM UTC

1. investigating Jun 16, 2025, 05:20 PM UTC

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. investigating Jun 16, 2025, 06:30 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 16, 2025, 07:05 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. monitoring Jun 16, 2025, 07:17 PM UTC

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. resolved Jun 16, 2025, 08:02 PM UTC

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

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Started Jun 02, 2025, 12:01 PM UTC· resolved Jun 02, 2025, 04:54 PM UTC

1. investigating Jun 02, 2025, 12:01 PM UTC

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. investigating Jun 02, 2025, 12:02 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 02, 2025, 12:09 PM UTC

   We are continuing to investigate this issue.

4. identified Jun 02, 2025, 12:49 PM UTC

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

5. monitoring Jun 02, 2025, 02:14 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jun 02, 2025, 04:54 PM UTC

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.

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Started May 09, 2025, 03:47 PM UTC· resolved May 10, 2025, 07:46 AM UTC

1. investigating May 09, 2025, 03:47 PM UTC

   We are seeing delays in certain background operations like excel export, excel import, bulk calculations and cloning of apps. Our team is currently investigating the issue and we will update this page as soon as we know more.

2. identified May 09, 2025, 03:52 PM UTC

   We have identified the issue and are in the process of mitigating the cause for these delays.

3. identified May 09, 2025, 04:51 PM UTC

   We have applied a fix but it is taking a little longer to show effect. We continue monitoring the system and investigating more mitigation steps.

4. identified May 09, 2025, 07:56 PM UTC

   We have performed a couple more optimizations. The background and bulk operations are picking up speed again. We believe the delay should soon be over.

5. monitoring May 09, 2025, 08:31 PM UTC

   Our fix has started working and delays are reducing. We will continue monitoring the system to ensure the delays are completely resolved.

6. monitoring May 09, 2025, 10:41 PM UTC

   Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.

7. resolved May 10, 2025, 07:46 AM UTC

   This incident has been resolved.

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Started Mar 14, 2025, 05:39 PM UTC· resolved Mar 14, 2025, 06:08 PM UTC

1. investigating Mar 14, 2025, 05:39 PM UTC

   We are currently investigating this issue.

2. identified Mar 14, 2025, 05:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 14, 2025, 05:49 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Mar 14, 2025, 05:51 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 14, 2025, 06:08 PM UTC

   This incident has been resolved.

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Started Mar 12, 2025, 03:09 PM UTC· resolved Mar 12, 2025, 05:51 PM UTC

1. investigating Mar 12, 2025, 03:09 PM UTC

   Podio is inaccessible. We are currently investigating this issue.

2. investigating Mar 12, 2025, 03:25 PM UTC

   We continue to actively investigate this issue.

3. identified Mar 12, 2025, 03:31 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Mar 12, 2025, 03:34 PM UTC

   The issue has been identified and we are working on a fix. Podio is accessible again now, but some operations might still face delays.

5. monitoring Mar 12, 2025, 03:42 PM UTC

   All operations are getting back to normal. We are monitoring the performance while we work with our database provider to figure out the root cause of today's incident.

6. monitoring Mar 12, 2025, 03:56 PM UTC

   All operations are back to normal. But we continue monitoring the performance and are working with our database provider to figure out the root cause to avoid this issue reoccurring.

7. resolved Mar 12, 2025, 05:51 PM UTC

   All Podio operations have been restored to normal, and we do not anticipate any further performance impact. We have identified the source of the issue and are currently working with our database provider to finalize the root cause. Thank you for your patience as we continue to monitor and ensure stability.

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Started Mar 10, 2025, 11:45 AM UTC· resolved Mar 10, 2025, 05:03 PM UTC

1. investigating Mar 10, 2025, 11:45 AM UTC

   We are working with our Email Provider

2. investigating Mar 10, 2025, 11:45 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 10, 2025, 12:09 PM UTC

   Issue has been identified and we are working with our Email Provider

4. monitoring Mar 10, 2025, 03:33 PM UTC

   Fix has been made and we are monitoring the results..

5. resolved Mar 10, 2025, 05:03 PM UTC

   This incident has been resolved.

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