Podio Outage History
Podio is up right nowPingoru has recorded 52 incidents for Podio: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 1 | 22 of 585 (4%) |
Incidents, newest first
Critical February 7, 2025 Podio users are receiving a 504 Gateway Time-out 4h 59m API, Email, Advanced Workflow Automation
Started Feb 07, 2025, 10:10 AM UTC· resolved Feb 07, 2025, 03:09 PM UTC
- investigating Feb 07, 2025, 10:10 AM UTC
We are currently investigating this issue.
- identified Feb 07, 2025, 10:35 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 07, 2025, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Feb 07, 2025, 02:17 PM UTC
We are currently investigating an issue with users receiving a 504 gateway time-out error.
- monitoring Feb 07, 2025, 02:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 07, 2025, 03:09 PM UTC
Issue has been resolved and Podio is fully operational..
Minor January 28, 2025 Issue with emails being sent from Podio Workflow Automation 11h 42m Advanced Workflow Automation
Started Jan 28, 2025, 03:53 PM UTC· resolved Jan 29, 2025, 03:35 AM UTC
- investigating Jan 28, 2025, 03:53 PM UTC
Emails from our domain automation.podio.com are not being delivered to few email providers, while they are working for other providers. We are evaluating the cause for it and will keep this page updated.
- investigating Jan 28, 2025, 03:54 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2025, 03:55 PM UTC
We are continuing to investigate this issue.
- identified Jan 28, 2025, 04:15 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 28, 2025, 05:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 28, 2025, 06:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 28, 2025, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2025, 03:35 AM UTC
This incident has been resolved.
Critical January 22, 2025 Podio is down 2h 44m Web
Started Jan 22, 2025, 10:51 PM UTC· resolved Jan 23, 2025, 01:35 AM UTC
- investigating Jan 22, 2025, 10:51 PM UTC
Podio is currently down. Our Operations team is looking to find the cause and fix the problem. We will update this space as soon as possible.
- monitoring Jan 22, 2025, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2025, 01:35 AM UTC
This incident has been resolved.
Minor January 16, 2025 Podio experiencing issues with PWA 27m Advanced Workflow Automation
Started Jan 16, 2025, 04:52 PM UTC· resolved Jan 16, 2025, 05:19 PM UTC
- investigating Jan 16, 2025, 04:52 PM UTC
We are currently investigating this issue.
- investigating Jan 16, 2025, 04:53 PM UTC
We are continuing to investigate this issue.
- identified Jan 16, 2025, 05:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2025, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 05:19 PM UTC
This incident has been resolved.
Minor December 2, 2024 Podio API Timeouts 2h 35m API
Started Dec 02, 2024, 04:45 PM UTC· resolved Dec 02, 2024, 07:21 PM UTC
- investigating Dec 02, 2024, 04:45 PM UTC
We are currently investigating an issue where some users are seeing "server took too long" and "Unable to communicate with Podio API"
- investigating Dec 02, 2024, 05:06 PM UTC
We are continuing to investigate an issue where some calls into Podio Workflow Automation are receiving errors from the Podio API.
- monitoring Dec 02, 2024, 06:50 PM UTC
We've identified and addressed the issue with the API failures and will be closely monitoring it.
- resolved Dec 02, 2024, 07:21 PM UTC
This incident has been resolved.
Major November 25, 2024 Exports/Imports are experiencing delays 5h 57m Web
Started Nov 25, 2024, 07:42 PM UTC· resolved Nov 26, 2024, 01:40 AM UTC
- investigating Nov 25, 2024, 07:42 PM UTC
Podio Export/Import jobs are currently seeing a slow down. We're investigating the cause and will post updates here as soon as we have them.
- resolved Nov 26, 2024, 01:40 AM UTC
This incident has been resolved.
Minor November 22, 2024 Podio experiencing issues with API and PWA 5h API, Advanced Workflow Automation
Started Nov 22, 2024, 10:48 AM UTC· resolved Nov 22, 2024, 03:49 PM UTC
- investigating Nov 22, 2024, 10:48 AM UTC
We are currently investigating this issue.
- monitoring Nov 22, 2024, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 22, 2024, 03:49 PM UTC
This incident has been resolved.
Minor November 2, 2024 Increased delay and errors on Podio 1d 5h Web, API, Email, Advanced Workflow Automation and 1 more
Started Nov 02, 2024, 11:09 PM UTC· resolved Nov 04, 2024, 05:06 AM UTC
- investigating Nov 02, 2024, 11:09 PM UTC
We have been reported increased API errors, high response time and calculation delays today. This might be impacting your regular operations on Podio and also your flows on Podio workflow automation. We are investigating the issue and will provide updates and resolution as soon as possible.
- investigating Nov 03, 2024, 12:45 AM UTC
We are continuing to investigate this issue.
- investigating Nov 03, 2024, 05:21 AM UTC
We are continuing to investigate the root cause of the issue which caused delays in API response time and calculation. However the systems are operational now.
- monitoring Nov 03, 2024, 08:17 AM UTC
We are closely monitoring calculations and API response times, which are currently operating as expected
- resolved Nov 04, 2024, 05:06 AM UTC
This incident has been resolved.
Minor October 28, 2024 Using @min or @max on date fields returns 0 or null 19h 41m Web, API
Started Oct 28, 2024, 07:40 PM UTC· resolved Oct 29, 2024, 03:21 PM UTC
- investigating Oct 28, 2024, 07:40 PM UTC
Engineering team is currently investigating.
- investigating Oct 28, 2024, 08:14 PM UTC
We are continuing to investigate this issue.
- investigating Oct 28, 2024, 09:15 PM UTC
We are continuing to investigate. Another update will be posted around midnight Eastern Daylight Time.
- investigating Oct 29, 2024, 02:17 AM UTC
We are continuing to investigate this issue.
- investigating Oct 29, 2024, 05:21 AM UTC
We are continuing to investigate this issue.
- identified Oct 29, 2024, 08:13 AM UTC
Our team has thoroughly investigated and identified the root cause of the issues. We are actively working on a resolution with a dedicated team focused on implementing and testing the necessary fixes. Our priority is to restore full functionality as soon as possible. Thank you for your patience as we work to resolve this issue.
- identified Oct 29, 2024, 11:55 AM UTC
We are validating the fix, an update will rolled out shortly.
- monitoring Oct 29, 2024, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 03:21 PM UTC
This incident has been resolved.
Notice October 26, 2024 Podio performance issues resolved 12h 58m Web, API, Email, Advanced Workflow Automation
Started Oct 26, 2024, 09:36 AM UTC· resolved Oct 26, 2024, 10:34 PM UTC
- investigating Oct 26, 2024, 09:36 AM UTC
We are currently investigating this issue.
- identified Oct 26, 2024, 12:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 26, 2024, 01:56 PM UTC
We are still working to optimize Podio's performance.
- identified Oct 26, 2024, 03:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 26, 2024, 03:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 26, 2024, 05:36 PM UTC
We're still troubleshooting the issue to get Podio back as soon as possible.
- identified Oct 26, 2024, 06:08 PM UTC
Following the database maintenance yesterday, we began experiencing spikes in CPU utilisation. Certain complex queries with multiple indexes are causing bottlenecks and negatively affecting performance. We have identified some of these issues and are working on the fixes, but the process is taking longer than anticipated. We apologize for the long wait for the resolution but also thank you for your patience. Be rest assured our team is working on this with highest priority.
- monitoring Oct 26, 2024, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 26, 2024, 10:34 PM UTC
Podio is stable and issue marked as resolved.
- postmortem Nov 05, 2024, 07:58 AM UTC
# **Podio Service Event - Oct 26 - 27 2024** ## **Summary of Impact** On October 26th and 27th, 2024, Podio customers encountered performance issues, including login disruptions and general unavailability. This impacted the ability of users to access and utilize Podio, affecting workflows and client engagements. ## **Root Cause** On October 26th, we conducted a scheduled maintenance event from 9:30 AM to 11:30 AM IST to upgrade our database infrastructure. Upon transitioning traffic to the upgraded database post-maintenance, we noticed a substantial increase in CPU utilization alongside an elevated number of active sessions. This surge caused slow performance, preventing many users from successfully logging in. The continued high demand ultimately led to temporary service interruptions. ## **Mitigation** **Immediate Actions:** Our team, in collaboration with third party support, investigated the potential sources of the performance lag and identified that multiple composite indexes in use were contributing to slow query execution times. **Resolution Timeline:** By 1:30 PM IST on October 26th, we optimized several queries to improve response times. We communicated this update on our status page, noting improvements. However, some users experienced issues with category/date filters in Podio apps, which we resolved by 3:00 PM IST on October 27th. **Full Restoration:** By 3:30 PM IST on October 27th, all identified issues were resolved, restoring Podio services to normal operation. ## **Next Steps** * Third Party Collaboration: Continue to work closely with third parties to understand the increased query execution times experienced in the new database environment. * Rollback Strategy: We already have a general strategy in place, but moving forward, we will implement a more robust rollback plan for database upgrades to further reduce risks and ensure seamless experience. * Query Optimisation: We are prioritising ongoing analysis and optimisation of high-demand queries to ensure improved performance and stability. ## **Our Commitment to Service, Reliability and Performance** Thank you for your patience and understanding as we work to enhance the reliability of our services. Please feel free to reach out to our support team via 24/7 active chat support.