Plum Voice incident

Incident Affecting Fuse Call Connection

Resolved after 3 hours 27 minutes, on November 2, 2023.

resolved Nov 02, 2023, 05:55 PM UTC

This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved. .

Started
Nov 02, 2023, 02:27 PM UTC
Resolved
Nov 02, 2023, 05:55 PM UTC
Duration
3h 27m
Detected by Pingoru
Nov 02, 2023, 02:27 PM UTC

Update timeline

  1. investigating Nov 02, 2023, 02:27 PM UTC

    The issue has been identified and we are working on a resolution..

  2. monitoring Nov 02, 2023, 02:58 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Nov 02, 2023, 05:55 PM UTC

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved. .

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