Resolved after 1 hour 55 minutes, on January 18, 2024.
A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated. .
Update timeline
- investigating Jan 18, 2024, 05:00 PM UTC
We are currently investigating the incident and working with vendors to resolve the issue as soon as possible..
- identified Jan 18, 2024, 05:49 PM UTC
Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution..
- monitoring Jan 18, 2024, 06:41 PM UTC
A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated. .
- resolved Jan 18, 2024, 06:56 PM UTC
This incident has been resolved..
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