Incident Affecting Call Connection

Update timeline

1. investigating Feb 19, 2024, 08:45 PM UTC

   We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available..

2. identified Feb 19, 2024, 11:03 PM UTC

   We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to degraded performance. Our team is continuing to work on fully resolving the issue to restore optimal service..

3. monitoring Feb 20, 2024, 12:29 AM UTC

   Following the routing adjustments we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from degraded performance to operational. Our team is still working diligently to ensure optimal service is fully restored..

4. monitoring Feb 20, 2024, 01:06 AM UTC

   We implemented a fix and are currently monitoring the result..

5. resolved Feb 20, 2024, 01:16 AM UTC

   This incident has been resolved..