Resolved after 31 minutes, on December 20, 2024.
We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly..
Update timeline
- investigating Dec 20, 2024, 02:44 PM UTC
We are aware of a current issue impacting some customers' IVR experiences. This is preventing inbound calls from connecting as expected. We have all necessary resources engaged and will resolve the issue as soon as possible..
- identified Dec 20, 2024, 02:59 PM UTC
We have identified the issue and have implemented a workaround to restore service. You may experience a slight delay in initial connection time, but calls now connect. We are continuing working on a final fix..
- identified Dec 20, 2024, 03:11 PM UTC
We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly..
- resolved Dec 20, 2024, 03:15 PM UTC
This incident is resolved..
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