Outbound Calls and SMS Stuck in Queuing State

Update timeline

1. investigating Jun 06, 2025, 07:27 PM UTC

   We’re currently investigating reports of outbound calls and SMS not processing as expected. The team is reviewing the underlying systems and will provide updates as they become available..

2. monitoring Jun 06, 2025, 08:08 PM UTC

   We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor..

3. resolved Jun 06, 2025, 08:47 PM UTC

   Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time..

4. identified Jun 07, 2025, 12:38 AM UTC

   We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress..

5. resolved Jun 07, 2025, 09:35 PM UTC

   This incident has been resolved..