Plivo incident

Delivery delay on Inbound/Outbound toll-free SMS towards Canada phone numbers

Minor Resolved View vendor source →

Plivo experienced a minor incident on December 27, 2024 affecting Toll-free SMS, USA & Canada, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2024, 12:04 AM UTC
Resolved
Dec 27, 2024, 01:01 AM UTC
Duration
56m
Detected by Pingoru
Dec 27, 2024, 12:04 AM UTC

Affected components

Toll-free SMS, USA & Canada

Update timeline

  1. investigating Dec 27, 2024, 12:04 AM UTC

    Dear Valued Customer, One of our carrier partners is currently experiencing Inbound/Outbound SMS delivery delays to multiple networks in Canada for a subset Toll-Free numbers. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #82327

  2. monitoring Dec 27, 2024, 12:27 AM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Dec 27, 2024, 01:01 AM UTC

    This incident has been resolved.