Plivo incident

Delivery delay on Inbound and Outbound MMS towards phone numbers in US and Canada

Minor Resolved View vendor source →

Plivo experienced a minor incident on January 1, 2025 affecting MMS, USA & Canada, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2025, 05:49 AM UTC
Resolved
Jan 01, 2025, 06:39 AM UTC
Duration
50m
Detected by Pingoru
Jan 01, 2025, 05:49 AM UTC

Affected components

MMS, USA & Canada

Update timeline

  1. investigating Jan 01, 2025, 05:49 AM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound and Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #82592

  2. monitoring Jan 01, 2025, 05:57 AM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Jan 01, 2025, 06:39 AM UTC

    This incident has been resolved.