Plivo incident
Delivery delay on Outbound SMS and MMS towards Verizon Network phone numbers in US
Plivo experienced a minor incident on January 9, 2025 affecting Toll-free SMS, USA & Canada and MMS, USA & Canada, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2025, 02:50 AM UTC
Dear Valued Customer, Our carrier partner is currently observing outbound SMS and MMS delivery delays towards Verizon network phone numbers in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83159
- identified Jan 09, 2025, 06:40 AM UTC
Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
- monitoring Jan 09, 2025, 06:40 AM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved Jan 09, 2025, 06:46 AM UTC
This incident has been resolved.