Plivo incident

Delivery failure on Outbound SMS and MMS towards phone numbers in the US

Minor Resolved View vendor source →

Plivo experienced a minor incident on January 13, 2025 affecting Toll-free SMS, USA & Canada and MMS, USA & Canada, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 10:27 PM UTC
Resolved
Jan 14, 2025, 01:15 AM UTC
Duration
2h 48m
Detected by Pingoru
Jan 13, 2025, 10:27 PM UTC

Affected components

Toll-free SMS, USA & CanadaMMS, USA & Canada

Update timeline

  1. investigating Jan 13, 2025, 10:27 PM UTC

    Dear Valued Customer, Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83478

  2. monitoring Jan 13, 2025, 11:11 PM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Jan 14, 2025, 01:15 AM UTC

    This incident has been resolved.