Plivo incident
Delay in processing 10DLC Campaign requests in US
Plivo experienced a minor incident on January 14, 2025 affecting Longcode SMS, USA & Canada, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 02:37 PM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83564
- monitoring Jan 14, 2025, 03:19 PM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved Jan 14, 2025, 09:05 PM UTC
This incident has been resolved.