Plivo incident

Delivery delay on toll-free MMS towards US phone numbers

Minor Resolved View vendor source →

Plivo experienced a minor incident on January 28, 2025 affecting MMS, USA & Canada, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 05:57 AM UTC
Resolved
Jan 28, 2025, 07:57 AM UTC
Duration
1h 59m
Detected by Pingoru
Jan 28, 2025, 05:57 AM UTC

Affected components

MMS, USA & Canada

Update timeline

  1. investigating Jan 28, 2025, 05:57 AM UTC

    Dear Valued Customer, One of our carrier partners is currently observing toll-free MMS delivery delays in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #84742

  2. monitoring Jan 28, 2025, 06:02 AM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Jan 28, 2025, 07:57 AM UTC

    This incident has been resolved.