Plivo incident

Delay in processing 10DLC Campaign requests in US

Plivo experienced a minor incident on January 29, 2025 affecting Longcode SMS, USA & Canada, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started: Jan 29, 2025, 05:12 PM UTC
Resolved: Jan 29, 2025, 07:30 PM UTC
Duration: 2h 17m
Detected by Pingoru: Jan 29, 2025, 05:12 PM UTC

Affected components

Longcode SMS, USA & Canada

Update timeline

investigating Jan 29, 2025, 05:12 PM UTC

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #84877
resolved Jan 29, 2025, 07:30 PM UTC

This incident has been resolved.