Plivo incident

Delivery delay on Inbound and Outbound SMS towards phone numbers in US and Canada

Minor Resolved View vendor source →

Plivo experienced a minor incident on February 1, 2025 affecting Longcode SMS, USA & Canada, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2025, 08:55 AM UTC
Resolved
Feb 01, 2025, 10:45 AM UTC
Duration
1h 49m
Detected by Pingoru
Feb 01, 2025, 08:55 AM UTC

Affected components

Longcode SMS, USA & Canada

Update timeline

  1. investigating Feb 01, 2025, 08:55 AM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound and Outbound SMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85124

  2. resolved Feb 01, 2025, 10:45 AM UTC

    This incident has been resolved.