Plivo incident

Delay in processing 10DLC Campaign requests in US

Minor Resolved View vendor source →

Plivo experienced a minor incident on January 30, 2025 affecting Longcode SMS, USA & Canada, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 10:24 PM UTC
Resolved
Feb 01, 2025, 12:04 PM UTC
Duration
1d 13h
Detected by Pingoru
Jan 30, 2025, 10:24 PM UTC

Affected components

Longcode SMS, USA & Canada

Update timeline

  1. investigating Jan 30, 2025, 10:24 PM UTC

    Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #84990

  2. investigating Feb 01, 2025, 10:46 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 01, 2025, 12:04 PM UTC

    This incident has been resolved.