Plivo incident

Delivery delay on Outbound toll-free MMS towards US phone numbers

Minor Resolved View vendor source →

Plivo experienced a minor incident on February 4, 2025 affecting MMS, USA & Canada, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 02:42 PM UTC
Resolved
Feb 04, 2025, 05:00 PM UTC
Duration
2h 18m
Detected by Pingoru
Feb 04, 2025, 02:42 PM UTC

Affected components

MMS, USA & Canada

Update timeline

  1. investigating Feb 04, 2025, 02:42 PM UTC

    Dear Valued Customer, One of our carrier partners is currently observing outbound toll-free MMS delivery delays in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85292

  2. identified Feb 04, 2025, 03:02 PM UTC

    Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

  3. resolved Feb 04, 2025, 05:00 PM UTC

    This incident has been resolved.