Plivo incident

Delay in processing 10DLC Campaign requests in US

Plivo experienced a minor incident on February 5, 2025 affecting Longcode SMS, USA & Canada, lasting 14h 11m. The incident has been resolved; the full update timeline is below.

Started: Feb 05, 2025, 07:06 AM UTC
Resolved: Feb 05, 2025, 09:18 PM UTC
Duration: 14h 11m
Detected by Pingoru: Feb 05, 2025, 07:06 AM UTC

Affected components

Longcode SMS, USA & Canada

Update timeline

investigating Feb 05, 2025, 07:06 AM UTC

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85359
resolved Feb 05, 2025, 09:18 PM UTC

This incident has been resolved.