Plivo incident

Delivery delay on Inbound/Outbound MMS towards phone numbers in US and Canada

Plivo experienced a minor incident on February 12, 2025 affecting MMS, USA & Canada, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started: Feb 12, 2025, 02:40 PM UTC
Resolved: Feb 12, 2025, 05:11 PM UTC
Duration: 2h 31m
Detected by Pingoru: Feb 12, 2025, 02:40 PM UTC

Affected components

MMS, USA & Canada

Update timeline

investigating Feb 12, 2025, 02:40 PM UTC

Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #86111
resolved Feb 12, 2025, 05:11 PM UTC

This incident has been resolved.