Plivo incident

Delay in processing 10DLC Campaign requests in the US

Plivo experienced a notice incident on February 16, 2025 affecting Longcode SMS, USA & Canada, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started: Feb 16, 2025, 03:33 AM UTC
Resolved: Feb 16, 2025, 08:41 AM UTC
Duration: 5h 8m
Detected by Pingoru: Feb 16, 2025, 03:33 AM UTC

Affected components

Longcode SMS, USA & Canada

Update timeline

investigating Feb 16, 2025, 03:33 AM UTC

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503
resolved Feb 16, 2025, 08:41 AM UTC

This incident has been resolved.