Plivo incident

Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

Minor Resolved View vendor source →

Plivo experienced a minor incident on February 21, 2025 affecting Longcode SMS, USA & Canada and MMS, USA & Canada, lasting 6d 12h. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 07:14 PM UTC
Resolved
Feb 28, 2025, 08:06 AM UTC
Duration
6d 12h
Detected by Pingoru
Feb 21, 2025, 07:14 PM UTC

Affected components

Longcode SMS, USA & CanadaMMS, USA & Canada

Update timeline

  1. investigating Feb 21, 2025, 07:14 PM UTC

    Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. investigating Feb 22, 2025, 07:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 25, 2025, 05:46 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 28, 2025, 08:06 AM UTC

    This incident has been resolved.