Plivo experienced a minor incident on February 28, 2025 affecting Longcode SMS, USA & Canada, lasting 9h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Longcode SMS, USA & Canada
Update timeline
- investigating Feb 28, 2025, 04:00 AM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #87766
- resolved Feb 28, 2025, 01:57 PM UTC
This incident has been resolved.