Plivo incident

Delivery delays on Inbound/Outbound SMS towards phone numbers in US

Minor Resolved View vendor source →

Plivo experienced a minor incident on April 22, 2025 affecting Shortcode SMS, USA & Canada and Toll-free SMS, USA & Canada, lasting 14h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 03:25 PM UTC
Resolved
Apr 23, 2025, 06:05 AM UTC
Duration
14h 39m
Detected by Pingoru
Apr 22, 2025, 03:25 PM UTC

Affected components

Shortcode SMS, USA & CanadaToll-free SMS, USA & Canada

Update timeline

  1. investigating Apr 22, 2025, 03:25 PM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring Apr 22, 2025, 03:45 PM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Apr 23, 2025, 06:05 AM UTC

    This incident has been resolved.