Plivo incident

Intermittent Outbound PSTN Call Failures in South America

Plivo experienced a minor incident on May 7, 2025 affecting SIP Trunking, South America, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: May 07, 2025, 10:25 AM UTC
Resolved: May 07, 2025, 12:49 PM UTC
Duration: 2h 23m
Detected by Pingoru: May 07, 2025, 10:25 AM UTC

Affected components

SIP Trunking, South America

Update timeline

investigating May 07, 2025, 10:25 AM UTC

Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
monitoring May 07, 2025, 12:18 PM UTC

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
resolved May 07, 2025, 12:49 PM UTC

This incident has been resolved.