Plivo experienced a minor incident on May 13, 2025 affecting PSTN Calls, lasting 22h 3m. The incident has been resolved; the full update timeline is below.
Affected components
PSTN Calls
Update timeline
- investigating May 13, 2025, 02:41 PM UTC
Dear Valued Customer, We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 13, 2025, 03:59 PM UTC
We will continue to monitor the situation and provide another update as soon as possible.
- resolved May 14, 2025, 12:45 PM UTC
This incident has been resolved.