Plexia Service Outage History

The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and stopped responding. While we applied the fix, we had to temporarily move EMR traffic to other servers. As a result, some users, including those who were not affected by the printing and faxing issue, may have also found Plexia EMR very slow or unavailable between 11:35 AM and 12:10 PM. Everything is now working normally, and we are closely monitoring the system. We apologize for the inconvenience and thank you for your patience.

Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

Teleplan has updated us that the issue is resolved. If you have tried to submit billings during the outage, please make sure to go to your Data Centre > Not Yet Submitted and send your batches.

Our vendor has let us know that they have resolved the issue and the faxes are sending as normal. The backlog is in process of clearing out.

This issue has been resolved.

A hotfix was applied last night to fix the issues relating to the update. If any issue persists or new issues arise, please let us know.

This issue is now resolved.

This incident was resolved at 6pm Wednesday, August 27.

The issue with the phone system seems to be resolved. We are monitoring in case of further problems.

Our fax provider has resolved the issue and systems are operating normally.

The issue has been solved! Any outstanding cdx messages that were to be received/sent should have now been received/sent properly.

This issue has been resolved and Pharmanet is working correctly. If you continue to have any issues with it, please reach out to Support at 604-269-3733.

The connection has been restored and reports are now coming into the EMRs.

The issue has now been resolved. Thank you for your patience.

We have now fixed all the errors with the billings from the weekend.

This issue was resolved on November 27th. Thanks for your patience.