Plexia Service incident

MSP Teleplan Outage

Major Resolved View vendor source →

Plexia Service experienced a major incident on May 11, 2026, lasting 20h 23m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:47 PM UTC
Resolved
May 12, 2026, 08:10 PM UTC
Duration
20h 23m
Detected by Pingoru
May 11, 2026, 11:47 PM UTC

Update timeline

  1. investigating May 11, 2026, 11:47 PM UTC

    We are currently experiencing issues with the connection to Teleplan. Please wait to submit batches until after the connection is restored.

  2. resolved May 12, 2026, 08:10 PM UTC

    Teleplan has updated us that the issue is resolved. If you have tried to submit billings during the outage, please make sure to go to your Data Centre > Not Yet Submitted and send your batches.