Resolved after 4 days 7 hours, affecting Remote connectivity tests, on August 31, 2026.
We investigated various areas of the remote connectivity infrastructure and discovered a bug preventing the correct IP address being returned for some requests.
Affected components
Remote connectivity tests
Update timeline
- identified Aug 31, 2026, 03:00 PM UTC
We had various reports of remote connectivity tests failing intermittently for some users.
- investigating Aug 31, 2026, 04:50 PM UTC
We investigated various areas of the remote connectivity infrastructure and discovered a bug preventing the correct IP address being returned for some requests.
- resolved Sep 04, 2026, 10:50 PM UTC
We pushed out a fix and received confirmation that the issue was resolved.
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