Plex experienced a minor incident on September 4, 2026 affecting Remote connectivity tests, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Remote connectivity tests
Update timeline
- identified Aug 31, 2026, 03:00 PM UTC
Status: Identified We had various reports of remote connectivity tests failing intermittently for some users. Affected components Remote connectivity tests (Degraded performance)
- investigating Aug 31, 2026, 04:50 PM UTC
Status: Investigating We investigated various areas of the remote connectivity infrastructure and discovered a bug preventing the correct IP address being returned for some requests. Affected components Remote connectivity tests (Degraded performance)
- resolved Sep 04, 2026, 10:50 PM UTC
Status: Resolved We pushed out a fix and received confirmation that the issue was resolved. Affected components Remote connectivity tests (Operational)