Planning Center incident

External Link attachments are not loading on Services Mobile (iOS specific)

Minor Resolved View vendor source →

Planning Center experienced a minor incident on April 3, 2025 affecting Services, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 10:42 PM UTC
Resolved
Apr 04, 2025, 03:59 AM UTC
Duration
5h 17m
Detected by Pingoru
Apr 03, 2025, 10:42 PM UTC

Affected components

Services

Update timeline

  1. investigating Apr 03, 2025, 10:42 PM UTC

    Some customers are unable to access external link attachments on Services Mobile iOS version 6.2. Our team is looking into this issue.

  2. identified Apr 03, 2025, 11:52 PM UTC

    The issue affecting external link attachments from loading has been identified and the team is working on a fix.

  3. identified Apr 04, 2025, 01:43 AM UTC

    Update: Our team is continuing to work on a fix for this issue and plan to submit a new build to the app store for review once we have confirmed the fix.

  4. identified Apr 04, 2025, 02:35 AM UTC

    Update: Our team has identified and submitted a fix to the App Store, which is now in Review.

  5. resolved Apr 04, 2025, 03:59 AM UTC

    A fix has been shipped in the form of a new Services iOS build, available in the App Store, (version 6.2.1)