Planning Center incident

Frequent logouts and app stuck loading when opening

Minor Resolved View vendor source →

Planning Center experienced a minor incident on August 21, 2024 affecting Church Center, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 06:01 PM UTC
Resolved
Aug 23, 2024, 04:32 PM UTC
Duration
1d 22h
Detected by Pingoru
Aug 21, 2024, 06:01 PM UTC

Affected components

Church Center

Update timeline

  1. investigating Aug 21, 2024, 06:01 PM UTC

    We’re looking into reports that the Church Center app frequently logs users out and occasionally gets stuck while loading upon opening.

  2. resolved Aug 23, 2024, 04:32 PM UTC

    We are marking this issue as resolved for now, as the reports have been intermittent and difficult to reproduce. This remains a high priority for us, and we are actively tracking the situation. If you're having issues with frequent logouts or app hangs, please contact our support team at [email protected]. Your feedback is crucial to us fixing this issue!