Planning Center experienced a minor incident on October 24, 2024 affecting Church Center and Giving and 1 more component, lasting 9h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 02:54 PM UTC
SMS messages are delayed for some US carriers which is impacting Two-step verification codes, Church Center login codes, and Text2Give messages. We are currently investigating this issue.
- investigating Oct 24, 2024, 03:04 PM UTC
SMS messages are delayed for some US carriers. This may impacting Two-step verification codes, Church Center login codes, Text2Give messages, and Text Messaging in People. We are currently investigating this issue.
- investigating Oct 24, 2024, 03:51 PM UTC
SMS messages are delayed for some US carriers. This may impacting Two-step verification codes, Church Center login codes, Text2Give messages, and Text Messaging in People. We are continuing to investigate this issue.
- identified Oct 24, 2024, 06:29 PM UTC
Text messages are still delayed for some Verizon and AT&T customers, but the issue is improving, and messages are now being delivered more quickly.
- resolved Oct 25, 2024, 12:02 AM UTC
This incident has been resolved.