Planning Center incident

Text Formatting in Cover Letters for Donor Statements Temporarily Disabled

Minor Resolved View vendor source →

Planning Center experienced a minor incident on December 16, 2024 affecting Giving, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 11:24 PM UTC
Resolved
Dec 17, 2024, 02:00 AM UTC
Duration
2h 35m
Detected by Pingoru
Dec 16, 2024, 11:24 PM UTC

Affected components

Giving

Update timeline

  1. identified Dec 16, 2024, 11:24 PM UTC

    We've temporarily disabled formatting in cover letters for donor statements. We're seeing an intermittent issue with emailed statements where the cover letter reverts back to our default message. This only occurs when custom text is added, and a test statement is sent before emailing the actual statements. Statements can still be sent without formatted cover letters. If you have already started formatting a cover letter with rich text, you will temporarily see HTML in the body of the cover letter for in-progress statements. This will be resolved as soon as we fix this issue! Please stand by!

  2. resolved Dec 17, 2024, 02:00 AM UTC

    The issue has been resolved, and formatting for donor statement cover letters has been re-enabled.