Planning Center incident

Text message message delays (Twilio outage)

Minor Resolved View vendor source →

Planning Center experienced a minor incident on January 13, 2025 affecting Church Center and Login, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 10:52 PM UTC
Resolved
Jan 14, 2025, 01:30 AM UTC
Duration
2h 38m
Detected by Pingoru
Jan 13, 2025, 10:52 PM UTC

Affected components

Church CenterLogin

Update timeline

  1. identified Jan 13, 2025, 10:52 PM UTC

    Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!

  2. monitoring Jan 14, 2025, 12:18 AM UTC

    Twilio reports that SMS messages are being delivered quickly again. We're monitoring to ensure this continues. So far, all looks well.

  3. resolved Jan 14, 2025, 01:30 AM UTC

    Text message delays are indeed resolved and login codes are being delivered quickly again. Internally, we're talking about the future and how to make Planning Center more resilient against network outages like this. We're sorry about today's SMS delays!