Planning Center incident

Services Live Clocks Freezing After Advancing Items

Minor Resolved View vendor source →

Planning Center experienced a minor incident on March 2, 2025 affecting Services, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2025, 03:23 PM UTC
Resolved
Mar 02, 2025, 05:25 PM UTC
Duration
2h 2m
Detected by Pingoru
Mar 02, 2025, 03:23 PM UTC

Affected components

Services

Update timeline

  1. investigating Mar 02, 2025, 03:23 PM UTC

    We are currently investigating an issue with Services Live clocks freezing on multiple devices after advancing Plan items.

  2. investigating Mar 02, 2025, 04:10 PM UTC

    We are continuing to investigate issues with the Services LIVE clocks freezing when advancing Plan Items.

  3. monitoring Mar 02, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results. If you're still noticing this issue, please try refreshing your device's browser or force closing the Services mobile app.

  4. resolved Mar 02, 2025, 05:25 PM UTC

    This incident has been resolved and customers are reporting Services Live is working as expected. If you're still noticing this issue, please try refreshing your device's browser or force closing the Services mobile app.