PlanetScale incident

Insights metrics underreporting

Resolved after 6 hours 32 minutes, affecting Query Insights, on July 24, 2026.

monitoring Jul 24, 2026, 05:04 PM UTC

Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

Started
Jul 24, 2026, 02:41 PM UTC
Resolved
Jul 24, 2026, 09:13 PM UTC
Duration
6h 32m
Detected by Pingoru
Jul 24, 2026, 02:41 PM UTC

Affected components

Query Insights

Update timeline

  1. identified Jul 24, 2026, 02:41 PM UTC

    Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.

  2. monitoring Jul 24, 2026, 05:04 PM UTC

    Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

  3. resolved Jul 24, 2026, 05:42 PM UTC

    The incident has been resolved.

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