Ongoing since 05:20 PM UTC, affecting Slack and Sidekick and 1 more.
AI features are working normally again. We’re now processing actions that were delayed during the incident, so you may see some AI replies, workflow actions or thread field updates arrive later than usual. Nothing has been lost. We’ll confirm once everything has fully caught up.
Affected components
Update timeline
- identified Oct 28, 2026, 05:20 PM UTC
We’re seeing failures across AI-powered features in Plain, including AI agents, AI-powered workflows, thread triage and thread fields. We’ve identified the cause and are working on a fix. Sending and receiving messages is not affected. We’ll share another update within 30 minutes, or sooner once this is resolved.
- monitoring Oct 28, 2026, 05:23 PM UTC
A fix has been applied and AI features are recovering. We’re monitoring closely and will share another update once we’ve confirmed everything is back to normal.
- monitoring Oct 28, 2026, 05:43 PM UTC
AI features are working normally again. We’re now processing actions that were delayed during the incident, so you may see some AI replies, workflow actions or thread field updates arrive later than usual. Nothing has been lost. We’ll confirm once everything has fully caught up.
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