Plain incident

Search unavailable in the support app

Resolved after 1 hour 43 minutes, affecting app.plain.com, on August 17, 2026.

monitoring Aug 17, 2026, 03:32 PM UTC

Search in the Plain web app is working normally again. The issue causing a full page reload when typing in search has been fixed and deployed. We are monitoring its behavior. Sorry for the disruption.

Started
Aug 17, 2026, 02:50 PM UTC
Resolved
Aug 17, 2026, 04:34 PM UTC
Duration
1h 43m
Detected by Pingoru
Aug 17, 2026, 02:50 PM UTC

Affected components

app.plain.com

Update timeline

  1. identified Aug 17, 2026, 02:50 PM UTC

    We are investigating an issue causing search to be unavailable in the support app. A fix has been identified and is ready to deploy.

  2. monitoring Aug 17, 2026, 03:32 PM UTC

    Search in the Plain web app is working normally again. The issue causing a full page reload when typing in search has been fixed and deployed. We are monitoring its behavior. Sorry for the disruption.

  3. resolved Aug 17, 2026, 04:34 PM UTC

    A fix has been merged for the issue which caused a full page refresh on search

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