Plaid experienced a major incident on October 20, 2025 affecting API - Production, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
API - Production
Update timeline
- investigating Oct 20, 2025, 07:56 AM UTC
We are experiencing degraded performance with Link. We are actively investigating and working to mitigate this issue.
- monitoring Oct 20, 2025, 10:00 AM UTC
This issue has been mitigated. We are closely monitoring our systems as we recover.
- investigating Oct 20, 2025, 03:15 PM UTC
We are currently experiencing elevated error rates for Item adds. We are actively investigating and working to mitigate this issue.
- monitoring Oct 20, 2025, 06:19 PM UTC
We're seeing widespread recovery of error rates related to underlying cloud infrastructure. We're continuing monitoring.
- monitoring Oct 20, 2025, 07:05 PM UTC
We're observing full recovery for the past 10 minutes. We'll continue monitoring.
- resolved Oct 21, 2025, 05:21 PM UTC
This incident has been resolved.